Privacy Policy

This Privacy Policy explains how ProVocis ("we," "us," or "our") collects, uses, shares, and safeguards your information when you access or use our websites, mobile applications, and any other online services (collectively, the "Services"). By accessing or using ProVocis, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with our practices, please refrain from using our Services.

1. Global Data Protection Compliance

ProVocis strives to comply with international privacy laws and frameworks. While we are not formally registered as a business entity at this time, we take all necessary precautions to protect user data under global regulations including but not limited to:

• European Union: General Data Protection Regulation (GDPR)
• United Kingdom: UK GDPR and Data Protection Act 2018
• United States: California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA)
• Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)
• Australia: Privacy Act 1988
• India: Digital Personal Data Protection Act, 2023
• Brazil: Lei Geral de Proteção de Dados (LGPD)
• South Africa: Protection of Personal Information Act (POPIA)

We will make good faith efforts to honor any privacy laws in your jurisdiction.

Contact: support@provocis.com

2. Types of Personal Information We Collect

a. Information You Provide:

• Account Info: Name, email, password, subscription
• Career Info: Profession, goals, education, experience
• Payment Info: Processed via Stripe (not stored by us)
• Feedback & Support Messages

b. Information Collected Automatically:

• IP address, browser, OS, device type
• Feature interactions, quiz progress, session logs
• Analytics via Google and Vercel
• Authentication logs via Supabase

c. Cookies and Tracking:

• Used for performance, session continuity, and (possibly) future advertising.
• You can control cookies via browser settings.

3. How We Use Your Information

• Manage and personalize accounts
• Deliver personalized career insights and content
• Authenticate users securely
• Improve ProVocis based on analytics
• Process payments via Stripe
• Send updates or service notices
• Prevent abuse or fraud
• Comply with laws and regulations
• Anonymized, aggregate data may be used for product improvement and research.

4. AI-Specific Data Use

a. Types of Data Processed by AI

Our AI features may process the following data:

• Resume content
• Interview responses
• Career goals and education history
• Language assessments and feedback
• Uploaded documents and writing samples

b. Third-Party AI Providers & API Use

We use OpenAI's API to power certain AI features. We may add more providers in the future without prior notice. These providers may receive your input data to generate AI responses.

• Data may be used by third-party providers (e.g., OpenAI) to improve their models, excluding sensitive personal identifiers such as email, phone number, or address — unless you explicitly include such information via tools like EnhanceMail.

Third-Party AI Providers Include:

• OpenAI Privacy Policy
• Additional providers may be listed in future updates.

c. Automated Decision-Making & Profiling

AI features may evaluate or score your:

• Resume quality
• Interview responses
• Language fluency
• Career match insights

These processes may influence career feedback or suggestions.

You may request:

• A human review of AI-based decisions
• To opt out of profiling where applicable

d. AI Data Retention

• AI chat logs and feedback are stored for 90 days to improve user experience and allow review.
• You may request deletion at any time by contacting support@provocis.com.

e. User Control Over AI Data

You can download or delete:

• Resume analysis results
• Interview feedback
• AI chat history
• Any training logs related to your profile

f. Explainability of AI Decisions

Wherever AI scoring or suggestions occur, we will:

• Provide a short explanation within the feature
• Or link to a detailed guide explaining how the AI evaluated your input

g. Security of AI Training Data

• We do not directly fine-tune or retrain AI models on your personal data.
• If any user input is ever used to improve AI performance, it is:
  • Anonymized before use
  • Access-limited to authorized team members
  • Stored securely with audit logging

h. Beta/Experimental Features

Some AI features may be marked as Beta. These may:

• Store anonymized data to enhance feature accuracy
• Behave differently than finalized features

You will be informed when using beta tools. Continued use indicates acceptance of potential data usage for development purposes.

5. Sharing and Disclosure

Your data is only shared with essential, trusted third parties:

• Stripe: Billing and subscriptions
• Supabase: Authentication and backend
• Google & Vercel Analytics: App performance tracking
• Cloud Providers: Hosting infrastructure
• OpenAI (and similar APIs): AI feature generation
• Authorities: When legally required
• Future Acquirers: In the case of merger/sale

We never sell your personal data.

6. Your Rights by Region

EEA / UK / Switzerland:

• Access, correct, delete, or transfer your data
• Object to or restrict processing
• Contact your data protection authority

California (CCPA / CPRA):

• Know what data is collected/shared
• Request deletion
• Opt out of profiling and automated decision-making

Canada (PIPEDA):

• Access and correct personal data
• Withdraw consent

Brazil (LGPD):

• Access, delete, correct, anonymize, or revoke consent

Australia (APPs):

• Request access and corrections
• File complaints with the OAIC

To exercise these rights: contact us at support@provocis.com

7. Data Deletion

You may delete your account at any time via the Settings page.

• Deletion is instant and irreversible
• We erase:
  • Account and authentication credentials
  • Career data, quiz history, and AI logs
  • Uploaded documents and chat history
• We do not retain backups unless required by law
• Subscription will be cancelled; no refunds are provided (see Terms of Service)

8. Security Measures

• End-to-end encryption (HTTPS)
• Secure cloud infrastructure (Supabase, Vercel)
• PCI-compliant billing via Stripe
• Role-based access and session management
• Regular audits of authentication and token use
• Strong encryption and anonymization protocols for AI training

9. Cross-Border Data Transfers

Your data may be stored or processed in countries including (but not limited to) the U.S., where our providers operate. By using ProVocis, you consent to these transfers. We implement appropriate safeguards like Standard Contractual Clauses (SCCs) when required.

10. Children's Privacy

ProVocis is not intended for users under 13. If we discover a user under 13 has created an account, we will delete the data immediately. Users under 18 should have parental/guardian consent before using our Services.

11. Policy Updates

This Privacy Policy may be updated periodically. If there are significant changes, users will be notified via email or app notifications. The most recent version is always available at https://provocis.com/privacy

12. Contact Information

Email: support@provocis.com

Website: https://provocis.com